FAQ

How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. You will receive your package approximately 4 to 7 business days after that - unless it is an international shipment.

How will my order be shipped?

All Continental US orders will be shipped with UPS or USPS. For more specific information, please visit our shipping policy pages.

For a price estimate and trackinginformation please visit their websites:

USPS:www.usps.com
UPS:www.ups.com

Please note, deliveries to PO Boxes or APO's are shipped by USPS order and take up to 1-3 weeks for delivery.

How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your account.

If you selected the Flat Rate shipping option, your package will ship UPS and may be handed off to USPS for final delivery. The tracking number for USPS can be found in the UPS tracking information under "Postal Service Tracking ID".

UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers)

1-800 -782-7892 (International Customers)

USPS can be reached by phone: 1-800-ASK-USPS

It may take up to 24 hours before a tracking number is registered in UPS' system and up to 48 hours with USPS.

Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.

Do I have to pay shipping for my return items?

Yes, you are responsible for getting your return item(s) back to our warehouse.

Address:
Mass Apparel
ATTN: Return/Exchange
383 Cambridge Street
Allston MA 02134

When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our warehouse will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.

How can I check my return status?

You will be emailed when your returned item(s) has arrived at our warehouse.
We will notify you again (within 7 business days) when your return or exchange has been completed
Please contact Customer Service for further information about your return

How long will it take for my return to be processed?

Once we have received your return at our warehouse, it should take approximately 7 business days to complete.

Can I receive a refund if I return an item?

Yes, but only if your return request is made within 30 days of your original order.
Sale items are NOT eligible for refunds.

Can I return a pair of shoes?

Yes, if there is a defect or the shoe is unworn and within our return policy window.
All shoe returns must come with the original shoe box.
Returned shoes will NOT be accepted if the original shoe box has been used as packaging or is damaged in any way.

How do I use a Gift Certificate that has been given to me?

After receiving your gift certificate, start shopping at mass-apparel.com!

During check out, enter your gift certificate in the gift certificate box. If you received your gift certificate through email, your code should have been provided in that email. If you received a printed gift certificate, your code should have been written on the certificate by the person who gave you the gift.

Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card, check, PayPal, or money order.

I received a Damaged Item what do I do?

Please contact customer service (617) 903-3185 or email us at Help@mass-apparel.com